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Practical answers, from choosing furniture to receiving your order.

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Help with your project or an existing order.

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Shipping & Delivery

Shipping costs, freight delivery, lead times, tracking, and damaged shipments.

10 answers
Shipping & Delivery

Lead time is listed on each product page. Your order confirmation includes an estimated ship date, and we will contact you to schedule freight delivery.

Shipping & Delivery

Count the cartons and inspect them for damage before signing. Note any damage on the delivery receipt and send us photos so we can resolve it quickly.

Shipping & Delivery

We ship throughout the US and Canada. Freight options and costs are calculated at checkout or included in your quote.

Shipping & Delivery

Most chairs and bar stools ship fully assembled. Tables and bases may require simple assembly, noted on the product page.

Shipping & Delivery

The carrier delivers your order to the curb or loading dock. Moving items inside is the receiver's responsibility unless inside delivery is arranged.

Shipping & Delivery

The carrier will contact you to schedule an appointment. Let us know about any site restrictions or deadlines when ordering.

Shipping & Delivery

If your location has no loading dock, request liftgate service so the driver can lower pallets to the ground.

Shipping & Delivery

Tracking details are emailed once your order ships. You can also contact us for a status update at any time.

Shipping & Delivery

Note the damage on the delivery receipt, take photos, and contact us within the time stated in our policies.

Shipping & Delivery

Large or mixed orders may ship separately from different warehouses. Your confirmation will show what to expect.

Returns & Cancellations

Contact us as soon as possible. Changes are usually possible before your order goes into production or ships.

Returns & Cancellations

Return eligibility depends on the item. Custom and made-to-order furniture may not be returnable. See our company policies for the full terms.

Returns & Cancellations

Contact our customer care team with your order number. We will confirm eligibility and send return instructions.

Returns & Cancellations

Some returns are subject to a restocking fee and return freight. The full terms are in our company policies.

Returns & Cancellations

Exchanges depend on the item and its order status. Contact us and we will review the options.

Returns & Cancellations

Refunds are issued after the returned items are received and inspected.

Returns & Cancellations

We can place a follow-up order and try to match finishes and dye lots where possible.

Returns & Cancellations

Contact us right away with your order number and photos. We will arrange a replacement.

Returns & Cancellations

Address changes are usually possible before the order ships. Call us as soon as you know.

Custom Orders

Many of our chairs, booths, and tables can be customized with different finishes, seat options, and upholstery. Ask our team about your project.

Custom Orders

Custom items have longer lead times than in-stock furniture. We will confirm the schedule with your quote.

Custom Orders

Customer-supplied material is available on many upholstered items. Ask our team for yardage requirements.

Custom Orders

Send us a photo or sample of your current finish and we will suggest the closest available option.

Custom Orders

Yes. Booths can be built in custom lengths, heights, and upholstery to fit your floor plan.

Custom Orders

Minimums vary by product. Our team will confirm when you request a quote.

Custom Orders

For larger projects we can provide specifications for your approval before production begins.

Custom Orders

Custom and made-to-order furniture is generally not returnable. Review your specifications carefully before approving.

Warranty & Product Quality

Our commercial furniture is covered against defects in materials and workmanship. Coverage varies by product; see the product page or our company policies.

Warranty & Product Quality

Wipe with a soft cloth and mild soap and water, then dry. Avoid harsh solvents and abrasive cleaners on finishes and upholstery.

Warranty & Product Quality

Contact us with your order number, a description of the issue, and photos. We will review and respond with next steps.

Warranty & Product Quality

Normal wear, misuse, and improper cleaning are generally not covered. See our company policies for details.

Warranty & Product Quality

Most chairs include nylon floor glides. Check and replace glides periodically to keep floors protected.

Warranty & Product Quality

Check bolts and screws every few months, especially on tables and bar stools in heavy use.

Warranty & Product Quality

Replacement seats and upholstery are available for many models. Contact us with your product SKU.

Warranty & Product Quality

Clean regularly with mild soap and water and store or cover pieces during harsh weather.

Warranty & Product Quality

Glides, seats, and some hardware can be ordered as replacements. Ask our team about your model.

Samples & Swatches

Yes. Contact us with the finishes or fabrics you are considering and we will send samples so you can compare them in your space.

Samples & Swatches

Request the finishes or fabrics you are seriously considering. Our team can help narrow the options.

Samples & Swatches

Samples usually ship within a few business days of your request.

Samples & Swatches

Wood grain and dye lots vary naturally, so slight differences from a sample are normal.

Samples & Swatches

Most wood chairs are offered in over ten finishes. Available finishes are listed on each product page.

Samples & Swatches

Many chairs come with solid wood seats or padded seats in vinyl or fabric.

Samples & Swatches

Commercial-grade vinyl is durable and easy to clean. Ask our team for recommendations for your setting.

Samples & Swatches

Yes. Finish and fabric samples are available to view at our Indiana showroom.

Financing, Payments & Pricing

Volume pricing is available on most items. Call or email us with quantities and we will confirm pricing for your order.

Financing, Payments & Pricing

We accept major credit cards, checks & wire transfers. Purchase Orders are also accepted via fax (888) 695-0222. Financing is available through Credit Key at checkout.

Financing, Payments & Pricing

We will match any competitor’s price and provide an additional 5% discount on orders of $1,500 or more. Email or fax a quote on official letterhead from the competitor to sales@affordableseating.net or (888) 496-5554.

Financing, Payments & Pricing

Sales tax is applied based on your delivery address. Tax-exempt customers can send a certificate before ordering.

Buying Guides & Restaurant Design

Use the table seating capacity guide and booth space calculator below, then review table top and base compatibility.

Buying Guides & Restaurant Design

Use our seating capacity guide to estimate space per guest based on your service style and aisle widths.

Buying Guides & Restaurant Design

Match table size to the number of guests per table, then check clearance around chairs and walkways.

Buying Guides & Restaurant Design

Bar-height stools pair with 42-inch counters and counter-height stools with 36-inch counters. Allow about 10–12 inches between seat and counter.

Buying Guides & Restaurant Design

Each base supports a maximum top size. Use the table tops and bases guide to find a stable combination.

Buying Guides & Restaurant Design

Use the booth space calculator with your wall length and table sizes to plan the run.

Buying Guides & Restaurant Design

Yes. Send us your floor plan and our team can suggest a layout and furniture list.

Buying Guides & Restaurant Design

Look for the Stackable filter on chair listings for models designed to stack.

Buying Guides & Restaurant Design

Choose weather-resistant materials and check patio furniture listings for outdoor-rated products.

Company & Ordering

Yes. Send us your item list or floor plan and a project specialist will prepare a quote, including freight to your location.

Company & Ordering

All of our restaurant booths and solid wood and laminate table tops, and many of our wood chairs & bar stools, are made in the USA by skilled craftsmen.

Company & Ordering

No. You can check out as a guest. An account lets you save carts, view past orders, and reorder matching items later.

Company & Ordering

Yes. Our products are built for restaurants, bars, hotels, and other high-traffic commercial settings.

Company & Ordering

Many items are on display in our Indiana showroom. Look for the showroom note on the product page, or call ahead to confirm availability.

Company & Ordering

Yes. Anyone can order, though our furniture is designed and priced for commercial use.

Company & Ordering

Yes. Use your Cart ID to retrieve a saved cart or share it with our team for a quote review.

Company & Ordering

Check the dimensions on each product page and review our planning guides for spacing and seating capacity.

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